·JOB DESCRIPTION: Systems Engineer
(SE)
Job Title: Systems Engineer
Location: Beijing / Shanghai
Reports To (title only): Regional
Engineering Manager
Prepared Date:
Apr.18, 2007
Contact Information: tsyu@enterasys.com fzhang@enterasys.com
SUMMARY: The Systems Engineer
(SE) provides presales support to Enterasys Networks, Inc. customers,
partners, and sales team members. The SE is expected to: (1)
effectively communicate technical concepts to customer personnel
with widely varying levels of technical understanding. (2) Work
with the sales team in the development of a comprehensive support
plan. (3) Effectively demonstrate and present solutions to customers
in order to persuade them to choose Enterasys Networks, Inc.
as their principle supplier of business and technical solutions.
(4) Prepare and present persuasive arguments to overcome objections
from the customer buyers (technical, end user, Value Added Reseller
(VAR) partner, -C – level, etc). (5) Perform mid-level post
sales support. The SE’s job breakdown is approximately 50% presales
activities and 50% post sales activities.
ESSENTIAL DUTIES & RESPONSIBILITIES:
| 1. |
Ability to provide customer
presentations at all levels of management |
| 2. |
Provide a consultative role to customers
during solution design |
| 3. |
Provide project management to support solution
deployment |
| 4. |
Schedule regular customer and VAR visits
and communications |
| 5. |
Participate in strategic account planning
sessions |
| 6. |
Present at trade shows, seminars and oversee
internal demonstration facilities, etc. |
| 7. |
Attend Enterasys Specialist Team, Product Team, Focus
Group, or other meetings and present material back in
the region in an education method. Establishing and maintaining
a lead role in one or more areas |
| 8. |
Be able to present Enterasys Networks complete product
set, NDA (non-disclosure) presentation and articulate
Enterasys Networks product vision |
| 9. |
Complete all required administrative tasks
and documentation in support of the sales and management
team |
| 10. |
Perform customer support functions necessary for resolution
of all issues effecting a customer network including installations,
implementations, software implementations, first response
to customer calls with quick effective resolution, troubleshooting
of problems that may be caused by customer applications
and third party integration, and management and control
of difficult customer situations |
| 11. |
Coordination and communication with other groups, including
Inside Sales, Outside Sales, GTAC, and Product Support |
QUALIFICATIONS:
| 1. |
B.S. in Computer Science or
related field, or equivalent work experience |
| 2. |
Have CISSP and/or CCIE certification are
a big plus |
| 3. |
Demonstrated skills in direct customer and
channel partner support |
| 4. |
Demonstrated skills in troubleshooting and
problem resolution in a network environment |
| 5. |
Demonstrated ability to manage complex customer interactions
in difficult circumstances, controlling customer expectations,
resulting in satisfied customers |
| 6. |
Excellent inter-personal and communications
skills |
| 7. |
Proven team player |
PHYSICAL DEMANDS: The engineer
needs to be capable of carrying one and sometimes two laptops
to perform their assigned job function at customer and/or
partner sites. The engineer’s position does require some lifting
of Enterasys Network products.
WORK ENVIRONMENT: The engineer
will be required to travel via car, train and plane.
TRAVEL: Required travel usually
does not exceed 50% of available work time
|
